PIN and privacy

A Personal Identification Number – or PIN – is a four-digit number you choose to protect your account with The Portsmouth Public Library. It works with your library card number (the number under the barcode). You can get a PIN when you apply for a library card, or when you visit your local branch.  Please ask at any Circulation Desk and they will create one for you.

IMPORTANT NOTE: Always keep your PIN private. Never share your card number or PIN with anyone over the phone unless you initiated a call to the Library and know you are speaking to a Library staff member.

You’ll need your PIN when:

* TeleMessaging calls about a reserve or overdue items, and you want more information
* You call TeleMessaging to access your Library Account (757-393-4265 or 757-397-5265)
* You access your own Library Account from the online catalog
* You want to sign up and use a library public access computer

If you don’t know your PIN, have forgotten it or want a new one, ask for help at your branch library.

Protecting Your Privacy

The Library keeps your transactions in confidence as a matter of policy.